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Frequently Asked Questions

What is the delivery time?

How realistic are the images on your website?

What is your return and exchange policy?

How durable are your malas?

How is a mala length measured?

How should I store my mala when it is not in use?

What should I do if my tassel becomes untidy?

What should I do if I need a repair later on?

How can malas be cleaned?

How should I choose a mala?

Do you offer wholesale prices?

 

What is the delivery time?

If you are ordering for Christmas 2013 please see our order deadline schedule. Please allow 4-7 days for your item to be handmade (3 days during the Christmas  season – December 1-23). We offer various shipping options to our customers:

Standard shipping is provided by USPS or Canada Post and takes 7-14 days to arrive within the USA and Canada, and does not have a tracking number. For all orders under $60, the shipping cost is $5. For all orders over $60, this shipping cost is free.

Expedited shipping costs $10 and takes 4-10 days to arrive within the USA and Canada, and has a tracking number.

Express shipping costs $20 and takes 3-5 days to arrive within the USA and Canada, and has a tracking number.

If you do not receive within the expected time frame, please contact us at 778-403-1934 or e-mail us.

For all other international destinations orders are shipped with standard air mail and usually take 15 days to arrive after shipping. International orders do not have a tracking number and can take up to 4 weeks to arrive depending on the customs processing time of your destination.

How realistic are the images on your website?

We have done our utmost to take accurate pictures of our products. However, the accessories displayed are different than their actual size. The colors and beads have more depth than shown on the web. Generally, customers have told us that our malas look better in real life than online.

What is your return and exchange policy?

It is very important to us that our customers are happy with their purchases. If you would like to make a return or exchange we are happy to accommodate your request. You can send your item back for a return or exchange. Please contact us within 7 days of receipt if you would like to make a return. Please note, unfortunately expedited and express shipping fees are not refundable.

How durable are your malas?

Our malas are intended to last a long time. They are strung on the strongest, most flexible, light weight beading wire. The beads are high quality gemstones and will stay smooth, bright, and even for a very long time. If you ever have a problem with your mala please contact us and we would be happy to help you.

How is a mala length measured?

Length is measured from the top of the mala until the end of the tassel lying on a flat surface without any curves in the piece. Lengths are approximate.

How should I store my mala when it is not in use?

Each mala comes with a complimentary elegant hand embroidered mala bag from India. When your mala is not in use, you can use this bag to store it. We also recommend wearing your mala whenever you can to keep your affirmations with you throughout the day.

What should I do if my tassel becomes untidy?

Daily use of your mala may make your tassel look unwound and frayed. This can be easily remedied by dipping your tassel in water, smoothing it out, and hanging it to dry overnight. If your tassel still looks frayed or has lost its lustre it can be replaced. Please contact us if you require assistance.

What should I do if I need a repair later on?

If you ever require a repair please contact us. We would be happy to help you any time after your purchase. Please note, 30 days after purchase we charge a restringing fee of $20.

How can malas be cleaned?

Please clean your mala gently. A simple glass cleaning cloth or micro-fibre cloth is perfect for cleaning and polishing your mala beads. You can dip your tassel in warm water with a mild detergent and hang it to dry. Do not use harsh substances or cleaning products on your mala.

How should I choose a mala?

Selecting a mala is a very personal choice. Your 108 beaded mala or 27 beaded wrist mala or 21 mala beads bracelet will be with you as you patiently work through a mantra or affirmation for a week, month, several months, a year, or even longer. As the beads in will absorb the energy of your mantra and affirmation selecting a piece that appeals to you emotionally, intellectually and physically is important.

You may find that you wear your mala off the mat to carry your intention and affirmations with you. In selecting your mala we recommend that you pay attention to your intuition along with the intention, design, and color of the piece. If you are purchasing a mala for a loved one, and cannot decide on a piece, we also offer gift certificates.

Intuition is very important in choosing your mala. Choose a mala based on your attraction to it regardless if your attraction was based on color, shape or design, or the combination of all three. We recommend that if a mala has a particular draw to you, that you choose that mala.

All of our malas are designed with intention and are designed to improve affirmations. The beads in our malas are selected based on the intentions that they represent and the names of our pieces are determined by the properties of the beads that make up the piece. Various gemstone beads and metals have different meanings, promote different feelings, and have particular energies. We have designed each mala with these elements of intention in mind.

To find a mala that matches your intention, please look at our Mala beads and Meanings page.

Design is another important aspect of a mala. Beauty is important for uplifting spirits. Surrounding your soul with beautiful objects is a source of power and peace. If you find a mala beautiful it can help bring your focus onto positive energy.

Finally, specific colors are associated with each chakra and using color as a guide can help open a specific chakra if this is the goal of you meditation or yoga practice.

Red (Muladhara- root chakra)
Orange (swadhisthana- sacral chakra)
Yellow (manipura – solar plexus chakra)
Green (anahata-heart chakra)
Blue (vishuddha- throat chakra)
Indigo (ajna- brow chakra)
Purple (sahasrara- crown chakra)

Finally, we have three 108 malas designed for balancing each dosha.
Pitta pacifying: 108 Water Mala
Kapah pacifying: 108 Fire Mala
Vata pacifying: 108 Earth Mala

If you need help selecting a mala please contact us.

Do you offer wholesale prices?

We offer our mala beads for retailers and yoga studios. If you are interested in placing a wholesale order please e-mail us or call us at 778 403 1934. We also offer custom design work, and can make malas and yoga jewelry designs for your store, yoga studio, or wellness center as well.