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100% Quality and Satisfaction Guarantee

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Terms of Sale

Prices and Sales Tax

All of our prices are in US Dollars.

Sales tax will be added to any orders shipped within Canada. Sales tax is not charged on orders being shipped outside of Canada.

Customs fees or taxes are separate from the shipping charges, and are not the responsibility of Salt Spring Malas and Yoga Jewelry. Customs fees and taxes will vary. Contact your local Customs office if you have any questions or concerns about these fees. All packages shipped will include a declaration indicating the contents, with full value for the order listed. A package returned to us due to refusal of these customs charges will result in Salt Spring Malas and Yoga Jewelry being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed.

Shipping

All of our items are handmade to order. Please allow 7 days for your item to be handmade (3 days during the Christmas  season – December 10-23). If you are ordering for Christmas please see our order deadline schedule.

Orders may take up to 10 days to be handmade depending on the production schedule. If you are in rush, please notify us so that we can advise you on expected delivery times, which may be design specific.

Regularly, we offer various shipping options to our customers:

Standard shipping is provided by USPS or Canada Post and takes 7-14 days to arrive within the USA and Canada, and does not have a tracking number. The shipping cost is $5.

Expedited shipping costs $15 and takes 4-10 days to arrive within the USA and Canada, and has a tracking number.

Express shipping costs $25 and takes 3-5 days to arrive within the USA and Canada, and has a tracking number.

If you do not receive within the expected time frame, please contact us at 778-403-1934 or e-mail us.

Seller is not responsible for any delays in shipping due to customs, delay on the part of the courier, or delays caused by strike or labor disputes with the shipping service.

Customers are responsible for ensuring that they enter the correct shipping address. Any returned packages arriving back to our studio due to unclaimed status or wrong address status will be shipped to a correct address or can be refunded at the request of the customer however, any fees incurred to receive a returned shipment that was rejected by the postal service due to an incorrect address entry are the responsibility of the customer and will be deducted from the return.

Custom Designs

We work with hundreds of components and are happy to offer custom designs. If you see mala beads you like and would like it in a different gemstone or with a different guru or in a different metal tone, or if you would like something entirely new please contact us and our designer will get back to you for a consultation. Expect your custom design to take at least 6 weeks to fulfill. All custom designs are final sale.

Custom bracelet sizes. If you want a size other then the one listed, this is possible. Custom size changes alter the count of the mala beads. This customization costs $15, and makes your piece a final sale item. If your size does not fit after a request for a custom size, it can be sized again for a charge of $20. This is to compensate for the labor and shipping involved is remaking your piece.

Custom string. If you want your mala made on a different type of cord then the one in the design, for example stretch cord, there is a $30 fee for changing the string type. All custom string requests are final sale. If you subsequently want your mala adjusted to a different size or different string, there is $25 additional fee to compensate for labor and shipping.

Custom mala beads are copyright of Salt Spring Malas & Yoga Jewelry and the client agrees not to reproduce, redistribute, or recreate the design that was created on commission.

Returns

It is very important to us that our customers are happy with their purchases. If you would like to make a return or exchange we are happy to accommodate your request. You can send your item back for a return or exchange. Returned items are subject to a 25% restocking fee, as pieces are made by hand to order. This fee accounts for the time to process your return, which includes customer correspondence, the shippers time, and bookkeeping time, lost shipping fees, loss of packaging materials. All custom bracelet size adjusted orders are final sale, however, if you are not happy with the size, it can be adjusted for a $20 fee. Please expect your refund to take 15 business days to process once your package is received.

Orders that are returned must arrive back in the exact condition in which they were sent. Worn or used items are not returnable. Customers have 30 days to exchange a purchase. Returns must be marked ‘return’ for the purposes of customs without a declaration value. If you fail to mark your return appropriately, you will be responsible for any customs fees incurred to pick up your return.

Please contact us within 7 days of receipt if you would like to make a return or exchange. Please note, shipping fees are not refundable. Customers who would like a refund or exchange, are responsible for the fees incurred to send back the package to Salt Spring Malas. Packages must be marked “return of goods to seller” with $0 declared value for the purposes of customs. Any package marked return to sender for which Salt Spring Malas incurs a C.O.D. fee to pick up will be deducted from the value of the return.

If you’ve purchased a custom mala, these orders cannot be returned, all custom designs are final sale.

All earrings are final sale for hygienic reasons. All yoga leggings are only refundable if unworn, unwashed, and in original condition.

All pieces purchased On Sale are final sale, if over time you need a repair on a sale item, there is nominal repair fee. Products purchased with a coupon can be returned as per our regular merchandise return policy.

Repairs and Restringing

Our mala beads are guaranteed to last. Our malas are intended to last a long time. They are strung on the strongest, most flexible, light weight beading wire. The beads are high quality gemstones and will stay smooth, bright, and even for a very long time. If you ever have a problem with your mala please contact us and we would be happy to help you, we offer free repair service on our products. Customers are responsible for the fees to ship the mala back to us for repair. If you break your mala a second time and require a second repair, there is a nominal fee to account for labor time, shipping, and materials.

We always repair our own malas, because we believe that mala beads that are of good quality should last. If you bought your mala somewhere else, please read our article on this subject.

If you require a repair please contact us. One complementary repair service is offered with each purchase from Salt Spring Malas & Yoga Jewelry and additional repairs on our products can be made for a nominal fee. The buyer is responsible for the shipping fees both ways, in shipping back the item to Salt Spring Malas for repair, as well as the shipping fees for receiving the repaired mala back to their location. Repairs may take 6 weeks to complete.
All Sample Sale items are final sale, if over time you need a repair on a sample sale item, there is nominal repair fee.
Salt Spring Malas and Yoga Jewelry is not responsible for items damaged or lost in transit.
We do not repair mala beads made by other studios or manufactures, but will stand behind the quality of our products.

Resizing

We offer resizing on our pieces. If you require a resize please contact us. Resize service costs $15, and is offered with each purchase and additional resizing can be made for an additional nominal fee. The buyer is responsible for the fees incurred in sending back the item for resizing.

Privacy

We are committed to protecting the privacy of our customers. We will never sell, loan, rent, trade or give away your name, or email address. We use email to communicate with you about your order and to let you know about Salt Spring Malas and Yoga Jewelry news, all newsletter subscribers have the option of unsubscribing at any time.