Please allow 7 days for your item to be handmade (3 days during the Christmas season – December 1-23).
Orders may take up to 10 days to be handmade depending on the production schedule. If you are in rush, please notify us so that we can advise you on expected delivery times, which may be design specific. All of our orders are now shipped with tracking. Regularly, we offer various shipping options to our customers:
- Standard shipping is provided by USPS or Canada Post and takes 7-14 days to arrive within the USA and Canada, and does have a tracking number.
- Expedited shipping costs takes 4-10 days to arrive within the USA and Canada, and has a tracking number.
- Express shipping takes 3-5 days to arrive within the USA and Canada, and has a tracking number.
If you do not receive within the expected time frame, please e-mail us.
For all other international destinations orders are shipped with standard air mail and usually take 15 days to arrive after shipping. International orders do not have a tracking number and can take up to 4 weeks to arrive depending on the customs processing time of your destination.
Customs fees or taxes are separate from the shipping charges, and are not the responsibility of Salt Spring Malas and Yoga Jewelry. Customs fees and taxes will vary. Contact your local Customs office if you have any questions or concerns about these fees. All packages shipped will include a declaration indicating the contents, with full value for the order listed. A package returned to us due to refusal of these customs charges will result in Salt Spring Malas and Yoga Jewelry being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed.
Customers are responsible for ensuring that they enter the correct shipping address. Any returned packages arriving back to our studio due to unclaimed status or wrong address status will be shipped to a correct address or can be refunded at the request of the customer however, any fees incurred to receive a returned shipment that was rejected by the postal service due to an incorrect address entry are the responsibility of the customer and will be deducted from the return.