Please allow 7 days for your item to be handmade (3 days during the Christmas season – December 1-23). If you are ordering for Christmas please see our order deadline schedule.
Orders may take up to 10 days to be handmade depending on the production schedule. If you are in rush, please notify us so that we can advise you on expected delivery times, which may be design specific.
Regularly, we offer various shipping options to our customers:
Standard shipping is provided by USPS or Canada Post and takes 7-14 days to arrive within the USA and Canada, and does not have a tracking number. For all orders under $60, the shipping cost is $5. For all orders over $60, this shipping cost is free.
Expedited shipping costs $15 and takes 4-10 days to arrive within the USA and Canada, and has a tracking number.
Express shipping costs $25 and takes 3-5 days to arrive within the USA and Canada, and has a tracking number.
If you do not receive within the expected time frame, please contact us at 778-403-1934 or e-mail us.
For all other international destinations orders are shipped with standard air mail and usually take 15 days to arrive after shipping. International orders do not have a tracking number and can take up to 4 weeks to arrive depending on the customs processing time of your destination.
Customs fees or taxes are separate from the shipping charges, and are not the responsibility of Salt Spring Malas and Yoga Jewelry. Customs fees and taxes will vary. Contact your local Customs office if you have any questions or concerns about these fees. All packages shipped will include a declaration indicating the contents, with full value for the order listed. A package returned to us due to refusal of these customs charges will result in Salt Spring Malas and Yoga Jewelry being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed.
Customers are responsible for ensuring that they enter the correct shipping address. Any returned packages arriving back to our studio due to unclaimed status or wrong address status will be shipped to a correct address or can be refunded at the request of the customer however, any fees incurred to receive a returned shipment that was rejected by the postal service due to an incorrect address entry are the responsibility of the customer and will be deducted from the return.
Missed Your Order Deadline?
If you have missed a deadline, we also offer gift certificates which are issued electronically at purchase and can be ordered at any time.
We have done our utmost to take accurate pictures of our products. However, the accessories displayed are different than their actual size. The colors and beads have more depth than shown on the web. Generally, customers have told us that our malas look better in real life than online.
It is very important to us that our customers are happy with their purchases. If you would like to make a return or exchange we are happy to accommodate your request. You can send your item back for a return or exchange. Returned items are subject to a 15% restocking fee, as pieces are made by hand to order.
Please contact us within 7 days of receipt if you would like to make a return. Please note, expedited and express shipping fees are not refundable. Customers who would like a refund or exchange, are responsible for the fees incurred to send back the package to Salt Spring Malas. Any package marked return to sender for which Salt Spring Malas incurs a C.O.D. fee to pick up will be deducted from the value of the return.
If you’ve purchased a custom mala, these orders cannot be returned, all custom designs are final sale.
Length is measured from the top of the mala until the end of the tassel lying on a flat surface without any curves in the piece. Lengths are approximate.
Each mala comes with a complimentary elegant hand embroidered mala bag from India. When your mala is not in use, you can use this bag to store it. We also recommend wearing your mala whenever you can to keep your affirmations with you throughout the day.
Daily use of your mala may make your tassel look unwound and frayed. This can be easily remedied by dipping your tassel in water, smoothing it out, and hanging it to dry overnight. If your tassel still looks frayed or has lost its lustre it can be replaced. Please contact us if you require assistance.
If you ever require a repair please contact us. We would be happy to help you any time after your purchase.
Please clean your mala gently. A simple glass cleaning cloth or micro-fibre cloth is perfect for cleaning and polishing your mala beads. You can dip your tassel in warm water with a mild detergent and hang it to dry. Do not use harsh substances or cleaning products on your mala.
Selecting a mala is a very personal choice. Your 108 beaded mala or 27 beaded wrist mala or 21 mala beads bracelet will be with you as you patiently work through a mantra or affirmation for a week, month, several months, a year, or even longer. As the beads in will absorb the energy of your mantra and affirmation selecting a piece that appeals to you emotionally, intellectually and physically is important.
You may find that you wear your mala off the mat to carry your intention and affirmations with you. In selecting your mala we recommend that you pay attention to your intuition along with the intention, design, and color of the piece. If you are purchasing a mala for a loved one, and cannot decide on a piece, we also offer gift certificates.
Intuition is very important in choosing your mala. Choose a mala based on your attraction to it regardless if your attraction was based on color, shape or design, or the combination of all three. We recommend that if a mala has a particular draw to you, that you choose that mala.
All of our malas are designed with intention and are designed to improve affirmations. The beads in our malas are selected based on the intentions that they represent and the names of our pieces are determined by the properties of the beads that make up the piece. Various gemstone beads and metals have different meanings, promote different feelings, and have particular energies. We have designed each mala with these elements of intention in mind.
Find mala beads that match your Intention
Design is another important aspect of a mala. Beauty is important for uplifting spirits. Surrounding your soul with beautiful objects is a source of power and peace. If you find a mala beautiful it can help bring your focus onto positive energy.
Finally, specific colors are associated with each chakra and using color as a guide can help open a specific chakra if this is the goal of you meditation or yoga practice.
Red (Muladhara- root chakra)
Orange (swadhisthana- sacral chakra)
Yellow (manipura – solar plexus chakra)
Green (anahata-heart chakra)
Blue (vishuddha- throat chakra)
Indigo (ajna- brow chakra)
Purple (sahasrara- crown chakra)
If you need help selecting a mala please contact us.
All of the prices on our website are in US Dollars. Although we are located in Canada, we work with fine gemstones and rare metal components that come from locations all over the world. Our supply chain is international, and our customer base is international. No, we no longer offer our products at wholesale prices.